Privacy Policy

Last updated: May 2026

This privacy policy explains how Manpower Agency Saudia ("we", "our", "us") handles information when you interact with our website manpoweragencysaudia.com and our WhatsApp communication channel. We operate from Al Olaya District, Riyadh, Saudi Arabia, and we comply with the Saudi Personal Data Protection Law (PDPL) as overseen by the Saudi Data and Artificial Intelligence Authority (SDAIA).

What Information We Collect

Information You Provide Directly

When you contact us via WhatsApp at +966 55 800 4278, you may share information including:

• Your name and the name of the organisation you represent
• Phone number (visible through WhatsApp)
• Workforce requirement details — industry, role, headcount, location, timeline, certifications
• Commercial context — Nitaqat status, current arrangements, compliance situation
• Any additional information you choose to share during the conversation

Information Automatically Collected

Our website collects minimal technical information through standard server logs, including:

• Date and time of page visits
• Pages viewed
• Browser type and version (anonymised)
• Approximate location based on IP address (country-level only)
• Referring page or source

We do not use third-party advertising trackers, do not run remarketing pixels, and do not deploy cookies for behavioural advertising purposes.

How We Use Your Information

We use the information you provide for the following purposes:

• Matching your workforce requirement to an appropriate partner agency in our network
• Communicating with you about your requirement, follow-up questions, and partner introductions
• Sharing your requirement with the matched partner so they can respond commercially
• Post-introduction support if issues arise that require escalation
• Service improvement — understanding what types of requirements are most common to refine our partner network

We do not use your information for marketing communications to unrelated services, do not sell information to third parties, and do not share information with parties outside our partner network without your consent.

WhatsApp Communications

WhatsApp is our primary communication channel. When you message us via WhatsApp:

• WhatsApp's own privacy policy applies to the transmission and storage of messages on WhatsApp's infrastructure
• We can read the contents of messages you send us
• We can share message content with our partner agencies as part of routing your requirement
• WhatsApp message history may be retained on our end for service continuity
• If you prefer messages to be deleted after conversation closure, please request this explicitly

WhatsApp's privacy policy is available at whatsapp.com/legal/privacy-policy and governs aspects of WhatsApp communications that fall outside our control.

Information Sharing With Partner Agencies

To fulfil our referral function, we share workforce requirement details with partner agencies in our network. Typical information shared includes:

• The requirement specification (role, headcount, location, certifications, timeline)
• Your organisation's name and contact details (only after you authorise the introduction)
• Commercial context relevant to the partner's proposal

We do not share personal information beyond what is needed to facilitate the introduction. Once you are introduced to a partner agency, the partner's own privacy practices apply to your ongoing relationship with them.

Data Retention

We retain enquiry information for the duration of active engagement and a reasonable period afterwards (typically up to 12 months) for service continuity, follow-up, and improvement purposes. If you request deletion of your information, we will remove it from our systems within 30 days, subject to any legal retention requirements under Saudi law.

Information Security

We apply reasonable technical and organisational measures to protect information from unauthorised access, alteration, disclosure, or destruction. This includes:

• HTTPS encryption on our website
• Access controls on internal systems
• Limited staff access to enquiry information on a need-to-know basis
• Vetting of partner agencies in our network for compliance with reasonable data handling practices

No system is perfectly secure, but we take ongoing measures to mitigate risk.

Your Rights Under Saudi PDPL

Under the Saudi Personal Data Protection Law, you have rights including:

• Right of access — Request a copy of the information we hold about you
• Right of correction — Request correction of inaccurate information
• Right of deletion — Request deletion of your information, subject to legal retention requirements
• Right to object — Object to specific uses of your information
• Right to withdraw consent — Withdraw any consent previously given

To exercise these rights, contact us via WhatsApp at +966 55 800 4278 with your request. We respond to verified requests within 30 days where the law permits.

International Transfers

Some of our partner agencies operate in Saudi Arabia, while their recruitment networks extend internationally. When workforce requirement information is shared with overseas recruitment partners (for example, source country recruitment agencies in Pakistan, India, the Philippines, etc.), the information is shared only to the extent needed for candidate sourcing. Saudi PDPL provisions on international data transfers apply.

Children's Privacy

Our website and services are intended for business users (employers seeking workforce). We do not knowingly collect information from minors under 18. If you believe a minor has provided us information, please contact us and we will remove it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in Saudi law. The "Last updated" date at the top will show when the most recent changes were made. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your rights, contact us:

• WhatsApp: +966 55 800 4278
• Office: Office 304, Al Olaya Business Center, Olaya Street, Al Olaya District, Riyadh 12213, Kingdom of Saudi Arabia
• Hours: Sunday–Thursday, 9:00 AM – 6:00 PM Arabia Standard Time

For privacy concerns relating to Saudi PDPL specifically, you may also contact the Saudi Data and Artificial Intelligence Authority (SDAIA) as the relevant regulatory body.